This is a good easy read for anyone who has a difficult person in their life! Drs. Brinkman and Kirschner identify 10 broad groups of difficult persons we all have faced at some point.  After a few introductory chapters, they provide action steps to help you guide your difficult person towards being easier to deal with!

Not a cure-all, but definitely a quick and easy way to make your day at the office a little bit easier.  They use humor, stories, and informed research to help you.

The ten groups of people are:

  • The Tank
  • The Sniper
  • The Grenade
  • The Know-it-All
  • The Think-They-Know-it-All
  • The Yes Person
  • The Maybe Person
  • The Nothing Person
  • The No Person
  • The Whiner

A couple of their techniques used across the spectrum are being a good listener, seeing the intent of a person’s behavior, projecting your expectations, and trying to understand the causes of a behavior.

Check this out!

 

 

 

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